--- title: "An Unexpected Friendship: Live Oak's Banking Customer Service" description: When Nina Murray picked up the phone for Live Oak’s banking customer service line, she met a lovely new customer. Read about this unexpected friendship. image: https://www.liveoak.bank/hubfs/customer-story-live-oak-blog-post-800x400-blur.jpg --- ![FDIC-Insured - Backed by the full faith and credit of the U.S. Government](https://www.liveoak.bank/hubfs/LiveOakBanking_July2020/fdic-digital-sign-whitetxt.svg) [![Live Oak Bank](https://www.liveoak.bank/hubfs/raw_assets/public/LiveOakBanking_July2020/images/live-oak-logo-full-color.svg "Live Oak Bank")](https://www.liveoakbank.com/) Log In - Business - [Loans](https://www.liveoak.bank/business-loans/) - [SBA](https://www.liveoak.bank/business-loans/sba-loans/) - [USDA](https://www.liveoak.bank/business-loans/usda-loans/) - [Live Oak® Express](https://www.liveoak.bank/business-loans/live-oak-express/) - [Banking](https://www.liveoak.bank/business-banking/) - [Checking](https://www.liveoak.bank/business-checking/) - [Savings](https://www.liveoak.bank/business-savings/) - [CDs](https://www.liveoak.bank/business-cd-accounts/) - Personal - [Banking](https://www.liveoak.bank/personal-banking/) - [Savings](https://www.liveoak.bank/personal-savings/) - [CDs](https://www.liveoak.bank/personal-cd-accounts/) - [Commercial](https://www.liveoak.bank/commercial/) [![Live Oak Bank](https://www.liveoak.bank/hubfs/raw_assets/public/LiveOakBanking_July2020/images/live-oak-logo-full-color.svg "Live Oak Bank")](https://www.liveoakbank.com/) - Business - [Loans](https://www.liveoak.bank/business-loans/) - [SBA](https://www.liveoak.bank/business-loans/sba-loans/) - [USDA](https://www.liveoak.bank/business-loans/usda-loans/) - [Live Oak® Express](https://www.liveoak.bank/business-loans/live-oak-express/) - [Banking](https://www.liveoak.bank/business-banking/) - [Checking](https://www.liveoak.bank/business-checking/) - [Savings](https://www.liveoak.bank/business-savings/) - [CDs](https://www.liveoak.bank/business-cd-accounts/) - Personal - [Banking](https://www.liveoak.bank/personal-banking/) - [Savings](https://www.liveoak.bank/personal-savings/) - [CDs](https://www.liveoak.bank/personal-cd-accounts/) - [Commercial](https://www.liveoak.bank/commercial/) - [Log In](https://www.liveoak.bank/?modal=signIn) - [Get Started](https://www.liveoak.bank/get-started/) Sign In × Personal Banking & Small Business - Tidal Business Checking - Business Savings & CDs - Personal Savings & CDs [Sign In](https://secure.liveoak.bank/login) [Open a New Account](https://www.liveoak.bank/get-started/) Commercial Banking - Business Plus Checking - Business Plus Savings & CDs - Treasury Management [Sign In](https://online.liveoak.bank/DigitalBanking/login?iid=LOBNC) [Contact Us](https://info.liveoakbank.com/business-plus-form) Business Loans - Manage Payments - Get Statements - Continue an Application [Sign In](https://loan-servicing.liveoak.bank/login) [Contact a Loan Specialist](https://www.liveoak.bank/get-started/form-contact-loan-specialist/) # You are about to leave the Live Oak Bank website. **Disclaimer:** This link will take you to a website outside of the Live Oak Bank site. The new site may offer a different privacy policy and level of security. Live Oak Bank is not responsible for the products or services that are offered or expressed on other websites. Yes, I understand. Please Continue [Resource Center](https://www.liveoak.bank/blog) / [Customer Stories](https://www.liveoak.bank/blog/tag/customer-stories) # An Unexpected Friendship: Live Oak's Banking Customer Service Written by Live Oak Bank ![Banking Customer Service](https://www.liveoak.bank/hubfs/customer-story-live-oak-blog-post-800x400-blur.jpg) Better savings than your big bank. Convenient digital access, superior customer support, no maintenance fees and one of the best interest rates in the country! [Get Started](https://info.liveoakbank.com/business-savings?RefId=blog) One of our mantras at Live Oak Bank is to “treat every customer like the only customer” — and we genuinely mean that. Case in point: 5 years ago, Nina Murray picked up the phone for Live Oak’s banking customer service line and on the other end was a lovely customer. Nina helped the customer navigate her online bank account, and quickly they hit it off. Fast forward to today – Nina was traveling recently and made a very special stop to meet the same Live Oak customer in person. An unexpected but joyful friendship was formed, along with a memory they’ll both cherish forever.   > ## treat every customer like the only customer   Our team genuinely cares about every customer who opens a [savings](https://www.liveoak.bank/business-banking/business-savings/), [CD](https://www.liveoak.bank/business-banking/business-cd/) or checking account, or [borrows money](https://www.liveoak.bank/business-loans/?RefId=blog) to fuel their small business. We work tirelessly to focus on our customers and ensure they have top-notch interactions with us. Going above and beyond is simply how we operate. We strive to deliver an experience that’s different than what you’d typically expect from a bank — our customers remain at the center of everything we do here at Live Oak. Only when our customers succeed, do we succeed.     **Tags:** [Customer Stories](https://www.liveoak.bank/blog/tag/customer-stories), [Banking](https://www.liveoak.bank/blog/tag/banking) ### Related Resources ### [![Exposing the Myths of SBA Lending](https://www.liveoak.bank/hubfs/sba-lending-programs-myths-small-business-bank-faqs.jpg) Finance My Business Exposing the Myths of SBA Lending 4 minute read](https://www.liveoak.bank/blog/exposing-the-myths-of-sba-lending) ### [![Cybersecurity for Small Businesses](https://www.liveoak.bank/hubfs/Blog%20Featured%20Images/small-business-cybersecurity-live-oak-blog-post-800x400.jpg) Small Business Cybersecurity for Small Businesses 4 minute read](https://www.liveoak.bank/blog/cybersecurity-for-small-businesses) ### [![creating-positive-customer-experience](https://www.liveoak.bank/hubfs/25-LOB-BlogPosts-Creating-a-Positive-Customer-Experience-BlogHeader-0924.jpg) Small Business Creating a Positive Customer Experience 10 minute read](https://www.liveoak.bank/blog/creating-a-positive-customer-experience) ### Subscribe via Email We're committed to your privacy. 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